Terms and conditions

Effective from 1 January 2026

This is an English translation provided for convenience. In case of any discrepancy, the Czech version prevails.

1. Operator and introductory provisions

These terms and conditions apply to stays at the accommodation Chata u jezera, Hostíkovice 71, 470 02 Holany, Czech Republic.

The operator (the “host”) is: Petra Bednár Skalová, Company ID (IČO) 88002551, registered address Modrého 1104/3, 198 00 Prague 9, Czech Republic. Contact: +420 777 936 944, chataujezera71@gmail.com.

The customer may be a natural or legal person (the “customer”). The customer named in the booking represents all participants of the stay, acts on their behalf and is the sole person responsible towards the host.

By submitting a booking, the customer confirms that they have read and agree to these terms and conditions.

2. Formation of the contract

The contract is formed when the host confirms the booking and the deposit or full price is paid in accordance with Article 3.4. Bookings can be made via the booking form on the website, by email or by phone.

If the customer books via Airbnb, Amazing Places or another platform, payment and cancellation are governed by the terms of that platform. All other rules of the stay in these terms continue to apply.

Both parties agree to communicate by post, email, phone, text message and WhatsApp. Notices given in this way are considered valid written notices.

3. Price of the stay and payment terms

The price of the stay is stated in the price list on the website and in the booking confirmation. The price is for the whole cabin for a maximum of 4 persons.

3.1 The price includes

• accommodation
• the municipal accommodation fee
• utilities (electricity, water, underfloor heating, firewood for the fireplace and the outdoor fire pit)
• bed linen, hand towels and bath towels
• Wi-Fi, use of the boat, paddleboard and jetty

3.2 The price does not include

• mandatory final cleaning (1,000 CZK / stay)
• dogs (1 dog 500 CZK, 2 dogs 750 CZK / stay)
• early check-in or late check-out (1,250 CZK, by arrangement only)
• food and transport

3.3 Security deposit

The host does not require a security deposit. Any damage will be paid by the customer in accordance with Article 4.

3.4 Payment for the stay

The customer pays 100% of the price of the stay by bank transfer to the account stated in the booking confirmation within 3 days of the confirmation being sent. For bookings made less than 3 days before arrival, the stay must be paid immediately, no later than the day before arrival. If the customer does not pay on time, the booking expires and the dates will be offered to other guests; the customer receives the access code to the cabin only after the payment has been received.

3.5 Vouchers and FKSP

A stay can be paid with a Chata u jezera gift voucher, an Amazing Places voucher or from FKSP (Czech employee benefit fund). The customer states the voucher number when booking. Invoice requirements for FKSP should be stated in the comment in the booking.

4. Obligations of the customer

The customer is obliged to:

• provide the host with the cooperation needed to arrange the accommodation and, on arrival, prove the identity of the guests for the guest register
• follow the host’s instructions and the instructions for the cabin’s equipment
• behave in a way that does not cause harm to health, life or property; supervise children
• use the cabin properly and keep it tidy
• close the windows and doors and switch off all lights, including on the terrace, when leaving
• observe quiet hours from 10 pm to 6 am
• report without delay any defect or damage caused by them or their fellow guests

The customer will pay for any damage to the cabin, the property and the equipment in full in accordance with Act No. 89/2012 Coll., the Czech Civil Code. This also applies to damage caused by children, dogs or other persons staying with the customer.

4.1 Without the host’s prior consent, the customer may not:

• make substantial changes in the cabin (move furniture, etc.)
• use their own electrical appliances other than common small electronics
• let the cabin to another person or share the access code with persons not staying there
• accommodate more people than the cabin’s capacity or invite visitors to stay overnight

4.2 In the cabin and on the property it is forbidden to:

• smoke (inside the cabin)
• hold parties and celebrations
• possess or use narcotic and psychotropic substances
• keep weapons and ammunition
• light fires anywhere other than in the fireplace and the outdoor fire pit

5. Rights and obligations of the host

The host hands over the cabin in a condition fit for proper use and ensures the customer an undisturbed stay. Reported defects will be remedied without undue delay.

The host has the right to inspect the cabin after the stay. Any damage found will be reported to the customer no later than 7 days after departure, together with photographs.

The host is not liable for harm to the health or property of customers caused by their carelessness, negligence, improper use of the equipment or insufficient supervision.

If, for serious reasons (an emergency, a power outage), the host cannot provide the stay, the host will inform the customer as soon as possible and offer alternative dates or refund the full amount paid.

6. The stay

6.1 Check-in and check-out

Check-in is possible from 4 pm (16:00), check-out is by 11 am (11:00) at the latest. Check-in is self-service; the customer receives the access code before the stay.

Early check-in or late check-out is only possible by arrangement and for a fee according to the price list. If the customer does not leave the cabin on time without prior arrangement, the host will charge the late check-out fee, and if the delay is past 2 pm (14:00), the price of an additional night.

6.2 Length of stay and capacity

The minimum stay is 2 nights (October–May) and 3 nights (June–September). The capacity of the cabin is 4 persons.

The cabin may not be used solely by persons under 18 or persons with limited legal capacity. At least one responsible person over 18 must always take part in the stay.

6.3 Children

Children are welcome. The cabin has an open staircase to the loft and the property borders on water, so supervision of children is entirely the customer’s responsibility.

6.4 Boat, paddleboard, jetty and water

Use of the boat, paddleboard and jetty is at your own risk. Children may only use the boat, paddleboard and jetty with an adult. After use, the customer returns the boat and the paddleboard to their place and ties up the boat.

6.5 Fireplace and fire pit

Only light fires in the fireplace and the outdoor fire pit, and never leave a fire unattended. The fire must be put out when you leave.

6.6 Dogs

Stays with a dog are possible by prior arrangement and for a fee according to the price list (a maximum of 2 dogs). Dogs are not allowed on the beds or upholstered furniture. The property is not fenced. The customer brings their own dog bed and bowls. Damage caused by a dog is paid by its owner.

6.7 Valuables

The host recommends that customers do not leave jewellery, money or other valuables in the building, or that they secure valuables properly against theft. The host is not liable for the loss of or damage to such items. The host is not obliged to provide safekeeping for these items.

6.8 Parking

Parking is available right by the cabin. The parking area is not guarded; the host is not liable for theft of or damage to vehicles.

6.9 Transport

The customer arranges and pays for their own transport to the place of stay.

7. Changes and withdrawal from the contract

If, for objective reasons, the host has to change essential terms before the stay, the host will propose the change to the customer. The customer may accept the change or withdraw from the contract. If the customer does not withdraw in writing within 10 days of receiving the proposal, they are deemed to agree to the change.

The customer may withdraw from the contract at any time in writing (an email is sufficient). The host may withdraw if the customer seriously breaches these terms or good morals; the customer must then leave the cabin without delay.

Please note: under Section 1837(j) of the Czech Civil Code, accommodation booked for specific dates cannot be cancelled without giving a reason within 14 days.

When cancelling less than 30 days before arrival, the customer may, by agreement with the host, move the stay to other available dates or find a replacement guest.

Refunds are made within 14 days to the account from which the customer paid. For bookings via platforms (Airbnb, Amazing Places), the cancellation terms of the platform apply.

8. Complaints

The customer should report any defect or shortcoming immediately after discovering it by phone or WhatsApp, so that it can be put right during the stay. The host will deal with the complaint without undue delay, within 30 days at the latest.

9. Personal data

The host processes the customer’s personal data (name, contact details, details of the stay and payment) in order to perform the contract and meet legal obligations, in particular keeping the guest register and the accommodation fee. Details are set out in the Privacy policy on the website.

10. Final provisions

These terms apply to all stays at Chata u jezera, Hostíkovice 71, and take effect on 1 January 2026. The host may change them; for bookings that have already been confirmed, the version in effect on the date of booking applies.

By submitting a booking, the customer confirms that they understand and accept these terms on their own behalf and on behalf of the other participants of the stay.

In the event of a dispute, a customer who is a consumer may use out-of-court dispute resolution at the Czech Trade Inspection Authority (www.coi.cz).

Chata u jezera, Petra Bednár Skalová